Vodacom extremely poor Support service

On the 9th March 2020, I had my Vodacom Fibre connection installed. Since that time, until, present, I had reported the same problem to Vodacom Support Services at least 5 times. The following fault reference numbers was allocated to these faults : A) SR*** ( 31 March 2020) ; B) SR*** ( 6 April 2020 ) ; C) SR*** ( 17 April 2020); D ) SR*** ( 21 April 2020) ; F) SR*** ( 18 May 2020) . As can be seen, 5 faults had been lodged with Vodacom Support Service over a period of 3 months and the thing is, these reported faults was for the exact same problem. The reason for this, is that, each time a fault was lodged, Vodacom would sent me a notification, informing me that the status of the fault was " open" and then 3 days later, having done absolutely nothing, to fix the problem, sent me a status update indicating that the fault is now " closed". I had installed the Myvodacom Apps on my phone and used it to try checking my data usage. The Apps did not work. I had used the My" Vodacom website" to check my data balance and got an error trying to do that. I even sent screenshots of both errors to the Vodacom Support Service consultants, Not even that helped them to Vodacom to fix this problem. In the middle of April 2020, my 10 Mbit line was reduced to a 2 Mbit line, because i reached my data limit. This resulted in my download speed being reduced from 1.5 M/s to 200 Kb/s for the rest of the month. This morning, the 25th of May 2020, I called Vodacom to enquire about my data balance, and the consultant told me that i had reached my data cap and that my fibre data balance is Zero. This meant that once again, my download speed had now been reduced from 1.5Mb/s to 200Kb/s.

The reason that i reached my Data limit, was the inalienability to monitor my Data Usage I was practically using data blindly. I neither received any email notifications i.e 50% usage, 8 % usage or 100% usage, as required by ICASA regulations.

I don't know how to resolve this issue, since the consultants refused to pass me over to a senior or supervisor, when i ask them to do so. I am strongly considering canceling this contract with Vodacom, since I am getting tired of having my line speed reduced, in the middle of the month, due to reaching my data limit.