AJ
Abdul J
1 reviews | Active since Jan 2015
29 Jul 2020, 08:21
Vodacom extremely POOR service
I’ve ordered a fiber liner on the 14th of July. I’ve called the *** number last week and spoke to Taryn who was supposed to have returned my call. I’ve had no communication from Vodacom since I’ve placed my order and I find absolutely ludicrous. I have 6 contracts with Vodacom and this is the level of service I have to tolerate. If I don’t received my line by the end of this week I’m taking my business elsewhere. My order number received 14 July 2020. SO***
Please have them return my call or I’ll take my business else where.
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Replies (4)
Vodacom's replyOfficial
29 Jul 2020, 09:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jul 2020, 09:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AJ
Abdul J's updateReviewer Update
29 Jul 2020, 16:01Hi, at 16:00 I have received no call as yet. I await patiently.
AJ
Abdul J's update29 Jul 2020, 16:01
Reviewer Update
Hi, at 16:00 I have received no call as yet. I await patiently.
AJ
Abdul J's updateReviewer Update
06 Aug 2020, 12:41Line installed on Monday, no communication since then and no activation
AJ
Abdul J's update06 Aug 2020, 12:41
Reviewer Update
Line installed on Monday, no communication since then and no activation
AJ
Abdul J's updateReviewer Update
18 Aug 2020, 10:32I’ve had my order prioritized for the past 4 weeks. I was in contact with your social media team whom also claimed my order would be prioritized two weeks ago. Waiting with bated breath.
AJ
Abdul J's update18 Aug 2020, 10:32
Reviewer Update
I’ve had my order prioritized for the past 4 weeks. I was in contact with your social media team whom also claimed my order would be prioritized two weeks ago. Waiting with bated breath.