1 reviews | Active since Feb 2020
Vodacom extremely poor customer service of accounts
Vodacom customer service is extremely poor, they dont care about customers.
This is my second review due to no action to my complaint, i have emailed the relevant department with provided email but no one has contacted me yet, i phoned again for the 8th to 10th time in a period of 8months asking for help with my account and the call centre agent promised me info i am still waiting its been 4 days now.
This account is in arrears of R8k with a settlement of R22k, which does not make sense and I have highlighted this time and again as i want to close this account if someone can just make a recon. This is affecting my credit score over the past 8 months and no one is willing to help, what is upsetting is the dont care attitude i get from Vodacom employees, over the phone and at store level.
I ve been to Midrand head office and still i cant get helped, can someone who cares help me to escape this nightmare
On 20 April 2020 i asked for a recon and no one sent, yoy consultant just brushed me off i assume because of 5pm. He did not send me anything and asked him to do so and escalate the matter, play the call and reply
Why excuses and lies, this needs urgent attention
On 20 April 2020 i asked for a recon and no one sent, yoy consultant just brushed me off i assume because of 5pm. He did not send me anything and asked him to do so and escalate the matter, play the call and reply
Why excuses and lies, this needs urgent attention
I am still waiting
I am still waiting