VODACOM extremely bad service. Menlyn Branch

My wife renewed her cell phone contract telephonically (been with vodacom,same number for 12 yrs) and was offered a laptop for an additional amount of R200 per month. My daughter was starting her studies and needed a laptop ,so my wife agreed. This was in February. After using the laptop for a while ,it stopped working and gave funny messages. We phoned and were told to bring it in.THEN LOCKDOWN was announced so we could not. When we went to level 3 of lockdown my daughter went to the Menlyn store to hand it in for repairs or exchange and was told that it could not be handed in due to Covid rules ,but that it would be collected at her place of residence. We are still waiting . My wife called today to find out what is going on and was laughed at when she said she does have insurance on the laptop. We are sitting with a laptop that is not working , Vodacom is not at all helpful yet we are still paying for it every month.