MH
Melissa H
1 reviews | Active since Dec 2012
22 Feb 2023, 21:20
Vodacom extremely bad service
Keep receiving appalling service from Vodacom customer care agents, i have had a problem with my new contract invoices since January, i have contacted them multiple times and receive empty promises stating it will be sorted or it has been sorted and it's still not fixed. Keep been told i will be contacted but nobody calls me back with an update. I made an advanced payment on both of my new contracts which is supposed to reduce my invoice monthly installment, they have ALL the dam information and still no one is fixing it!!
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Replies (2)
Vodacom's replyOfficial
23 Feb 2023, 07:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Feb 2023, 07:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MH
Melissa H's updateReviewer Update
23 Feb 2023, 09:28Please view my quotations, i called subscribers collection and spoke to Peter who said this is wrong it should reflect on my invoice, he has still not gotten back to me, how can my quote reflect a monthly installment of R259 but Vodacom wants to charge R319...
MH
Melissa H's update23 Feb 2023, 09:28
Reviewer Update
Please view my quotations, i called subscribers collection and spoke to Peter who said this is wrong it should reflect on my invoice, he has still not gotten back to me, how can my quote reflect a monthly installment of R259 but Vodacom wants to charge R319...