Vodacom extremely bad service

We have been without an internet connection since Thursday morning as Vodacom cancelled our line in error. Both my husband and I work from home and this has greatly impacted us. We have called in a number of times, each time to be told it will be escalated but there has been no action. We have also asked to speak to a manager and told on all occasions that one will call us back and till today not one of them have bothered to call us. We have even sent emails to the CEO’s office and still no resolution. The issue resulted from an error by Vodacom and they are not interested in the slightest to assist us. This service is absolutely unacceptable. We have been customers for the past 10 years but are soon going to change this. Vodacom, you need to get your act together as you will be losing customers.