Vodacom extremely bad service

<p>On the 19th of November I called to migration both my phones that I have with Vodacom to other packages that will cost me less money than topping up everymonth because currently I am spending almost 2k in topping up. The lady that took my call spent 30 minutes with me and once done told me she would call me the next day with a reference number for the confirmation because their system was offline (suprise suprise) on the 23rd of November I have chased on what is going on and again another email in the week, until the 28th where I again spoke to vodacom and found out I had to go through the whole process again because the previous lady didnt do what she said and that was process the application/migration... on the 28th the lady who spoke to me quoted me differently to what the lady on the 19th of November had quoted, she then said she would send the feedback up to some department to look into the call on the 19th and get back to me. I have since not heard from her or vodacom on this matter. I have emailed for feedback and everytime someone different comes back to me and tells me I cannot upgrade (its not a upgrade its a migration and they shouldnt have twenty different people work on one feedback/email thread as I have to keep repeating myself) on the 30th I eventually called vodacom again and spent between 17h00 and 20h00 dealing with vodacom. I was so frustrated, 2 consultants and one team leader called TSIETSI who all promised to get back to me.. so far only one of my numbers has been migrated and the other not!! I called on the 19th of November to get this done and two weeks later vodacom has been pathetic in how they have dealt with me.. I am so fed up and frustrated with vodacom!! I wanted a manager to call me and deal with my problem so that there is only one person but everytime a consultant gets back to me with a stupid one lined reply!! no help.. I am on the verge of moving over to Cell c or any other service provider because I am sick of the LACK of reply and responses from vodacom</p>