Vodacom Extreme Poor Services and not assisting

Below Break Down Early Cancellations Quote Received on 04-04-2023 Early Cancellation Payment was made on 06-04-2023 from my partners Absa account to Vodacom’s Absa account with the use of instant payment.

Thereafter an email was received on 08-04-2023 to say that the account has been cancelled with the below message: Hi Jason Green We have received your request to convert *** to pre-paid. It has been logged and will take effect on 2023-04-04 12:54:33. Please note that any outstanding usage costs will be billed in the next month's billing cycle. We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid. For any queries, please call Cancellations on ***. Kind regards Vodacom

On the 1st May a debit order was deducted of R634 again which wasn’t authorised nor was it communicated.

I had then reversed the debit order on the 7th of May as this debit order wasn’t approved.

Threatening SMS Received on 13-05-2023 Avoid handover on your Vodacom account. Due: R634.00. Please make urgent payment today. MBD tel ***. ***

Payment was made in Store at Vodacom Cape Gate on 13-05-2023 to the amount of R634

I Received a call from Vodacom on 15-05-2023 Gloria with regards to Vodacom Arrears. I explained to her that the contract was cancelled and that all payments were made. She then proceeded to ask me to call Vodacom to cancel the contract. To which I then explained to her 5x times that I have already called to cancel the contract and that a early cancellation quotation dated 04-04-2023 was to be signed as acknowledgment to cancel and that a payment of R3939.27 is due upon signature and cancellation. The required steps were followed and confirmation was provided to confirm that the account was closed. Yet I'm being billed for something that was cancelled. I tried to reach vodacom several times via email to ask what is going on….. no replies , and when calling you cannot connect to the cancellation department as the number has been converted to prepaid. Then i get told to contact customer care which really means nothing as you cannot speak to a human being there is only a recorded option to follow. This is seriously infuriating when you are trying to resolve a problem and cannot speak to an individual. Vodacom should seriously consider setting up a option for recently converted numbers to follow up with the cancellations department should there be issues.

I want my R634 back Vodacom !!! This is utter pathetic service and then I get threatened with a handover sms for something that isn’t even in arrears.