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nicoleenp N

1 reviews | Active since Jul 2017

04 Jun 2025, 18:45

VODACOM EXTREME INCOMPETENCE AND PATHETIC SERVICE

I was wrongly debited by Vodacom for proforma amounts due to their incompetence.

I have been calling for the last 4 days to no avail. Every time I call and speak to another person and absolutely NOTHING happens. Its empty promises and nothing gets done. After being a loyal customer for 10 year plus I am extremely disappointed with their incompetence !!!! TO ALL CONSUMERS DO NOT USE VODACOM - ITS ALL SWEET AND NICE BUT WHEN THERE IS A PROBLEM YOU GET ABSOLUTELY NOWHERE. I REGRET SEVERLY EVER USING THEM AS MY SERVICE PROVIDER. I am a Rev VIP client and this is the service and treatment I get my disappointment knows no end !!!! When my contracts expire they will be my last choice and NOT RECOMMENDED AT ALL !!!!

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Replies (1)
Vodacom
Vodacom's reply05 Jun 2025, 08:16
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team