HF
HENRIETTE F

1 reviews | Active since Dec 2013

29 May 2018, 14:56

Vodacom extra services charges

Message: Vodacom has charged me for Content services and Vodafone Live for which I do not have a contract with them. Large amounts have been charged. I get no warnings about it. I only see this when I check my balances on my 3 contracts with them. It seems that they control which videos I watch etc. It even happens while using my Vodacom wifi modem. When I phone them the amounts are removed, but it happens all over again. I am canceling all my contracts with them in a few weeks time. Why are they not stopped!

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Replies (1)
Vodacom
Vodacom's reply29 May 2018, 15:01
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards

Vodacom Consumer Website Team

Best regards,