Vodacom extra charges and breach of contract

Good day Vodacom

My account was last investigated and the credit of R1010 has been given. I was told that my discounts for my data line will be reinstated. However it has not been reinstated.

I have requested from Vodacom to look into my contract papers signed for that in no area in the contract papers does it say discount will be removed over a fixed term for this deal. However the senior supervisor I've dealt with said it was a system error.

I received a different answer from social media team member. I am now being billed in the thousands and I cannot bring my account up to date due to Vodacom always adding extra costs onto my bill. I have escalated this last month and I was thrown from department to department with confusion and there is not a single person that can assist me.

Vodacom is trying to get rid of my old package.

When I signed the package I was paying R299 for 600GB. Vodacom have now breached the contract signed between me as a customer by pushing charges above this. My contract papers signed is not being investigated and I am told that due to system error I now cannot keep this package. I have been sent terms and conditions that was not present on my contract papers and I have not signed for.

I've been consistently dealing with *********** employees of Vodacom. I have worked for this company for 3 years. And never have I came across anything like this. I have always gave excellent service and escalated queries like what I'm experiencing to the relevant departments to solve customer queries. Today Vodacom is failing to solve such an issue I am experiencing and I am not being updated on anything that is being done on back office side with the progress of this investigation.