VS
Vinny S

1 reviews | Active since Nov 2014

17 Jan 2020, 13:37

Vodacom Extra Airtime ****

Extra airtime is a waste of time. It's just a VODACOM **** as far as I am concerned. It's there to trick customers into using only the airtime they purchased. When your normal airtime runs out, the extra airtime is not used until it expires at midnight on the day you purchase it. I experienced it when I bought R55, R29 and R12 on several occasions. I called the customer care centre and they told me to try turning off my data and wifi but it still did not work. With those deactivated, it only used my purchased airtime. It really is a ****. Shame on you Vodacom.

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Replies (1)
Vodacom
Vodacom's reply17 Jan 2020, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team