GS
Geraldine S

1 reviews | Active since Sept 2019

23 May 2020, 10:08

Vodacom ************s

I had a 24month data contract 10G day + 10G nighttime. I had to call Vodacom for access to my nighttime data. I hardly used my data. My previous contract of 2G lasted around 6weeks but the 10G never lasted the full month. 3months before it was due to expire I phoned to cancel it. They said call back 30days before it expires which I did. I got a reference number. At the end of the contract I received an SMS that the number has been discontinued. Thereafter Vodacom continued the debit order and every month I had to return it. Now they threatening to hand me over even though the account is paid in full. I called three months before the time as well as 31 days before the contract expires. Unacceptable ******ion by Vodacom. Plus the harassment by the call centers after send numerous emails with reference numbers and SMS. I also called the call centre. It's like talking to bricks

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Replies (2)
Vodacom
Vodacom's reply23 May 2020, 11:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply26 May 2020, 15:41
Official
 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have advised you accordingly with regards to your query, I have also emailed you your full account statement.  Regards Consumer Website Team 

Best regards,