Vodacom ************ billing..
Vodacom gave me a R29 300.00 bill, I was out of the country, without my phone service on, for 2 weeks. My bill is normally R6000 a month. Which includes 3 devices. I logged a complaint, but they soft locked me, & demanded I pay R10 000 to be unlocked, which I did to keep communications for mainly my business. NOBODY bothered to respond to the billing query, needless to say I had to pay another R10 000 to keep phone number alive & working. THIS time they have sent a letter threatening to terminate my number if I don't pay R16 000, new bill.
They cannot track their own ref numbers, make promises to respond & never bother to respond. CAN someone help me to get out of this dilemna, please?
I think awful corporations like Vodacom should be paying tax at a rate of 60% Corporate Tax, because of the amount of productivity lost to their incompetence & indifference! Where would they move to?
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team