DB
Duan B

1 reviews | Active since Aug 2017

04 Feb 2019, 20:33

Vodacom ******ion, cannot cancel contract when abroad.

So it seems the only way to get a hold of Vodacom is via hellopeter.com so here we go.

To whom this may concern, I have moved abroad with my family and have been trying to get a hold of someone at Vodacom to cancel both my wife's and my own mobile contract. Needless to say, I was happy to settle the outstanding amount for both contracts, however, now I am not able to get hold of anyone. it has cost me hundreds of dollars (Thousands of Rands holding on the phone (+27 82 135) to speak to someone. I have been transferring money monthly to an SA account and this stops now, they account is closed, so not more debit orders will go through.

The contact us page on Vodacom's website does not work. There is now e-mail address anywhere to be found which customer queries can be sent to.

I will no longer pay the exorbitant contract cancellation fees which is just ******ion.

Absolute disgrace.

0
Replies (1)
Vodacom
Vodacom's reply05 Feb 2019, 07:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team    

Best regards,