Vodacom = ******ion

A big round of applause to Vodacom for continuing to disappoint their customers. Just over a month ago, I posted a complaint on HelloPeter about how my Vodacom bill was unusually high. Shortly after that, someone from Vodacom emailed me asking for my details. I rep**** to Rochell Carolus with everything from my ID number to my debit order date and contact info. I even let her know exactly what time would be best to call, so that I'd be free to answer.<br> <br> Since then, I've received no communication from anyone at Vodacom, except for my monthly statement which went up from R4900 to R14000.<br> <br> I'm both shocked and appalled by how badly Vodacom treats their customers. Why does it have to be such a mission to get my account sorted out? Isn't there a clause in the consumer protection act that requires service providers to give a decent level of service?<br> <br> I'm at the end of my tether with Vodacom. Not only will I continue to default on my payment until someone higher that the unhelpful Rochell Carolus calls me, but I'm also terminating my contract with Vodacom.<br> <br> I sincerely hope no-one else has experienced this level of disappointing service from Vodacom.<br> One way or another, I'm done.