Vodacom extends contract and charges without permission

To whom this may concern,

I signed a contract with 2017-06-25, for LENOVO IDEAPAD CELERON + VODAFONE R216H LTE MIFI ROUTER 100MBS + TOP DOG VOUCHER @ R279 PM. My contract ended 2019-06-15.

To this date i am still being billed for 2GB MBB 24 month - TopUp R95.65 Handset Installment February 149.12

When i call into the call center i was told that my contract has ended but i was taking onto a new extended term (top up) until September 2020 because i am in arrears, how is it that i am in arrears of R1041.76 ... How is it that a contract that ended in June 2019 be in arrears? I now owe vodacom money. They are charging me for a handset that is free owned now ?

If you calculate my arrears its way after June 2019. This has now also affected my bank statement.

I was also told by the very unhelpful agent that i needed to cancel my contract with forward before the term came to an end or it would be carried forward. Please Vodacom explain this unprofessional response?

I refuse to pay you anything , i need this to be sorted out asap.

This is very poor customer service and *****!

A ****ed off customer Nazeera ***