VODACOM EXTENDING MY CONTRACTS WITHOUT MY KNOWLEDGE!!!!!
I have been a very loyal customer of Vodacom with more than 10 contracts, but when I need help nobody in the entire Vodacom can help me even a courtesy call.
Please help me urgently!!!
I have been phoning to request cancellation of my contract lines and apparently, they were being upgraded instead.
I never requested upgrades, I want to cancel.
All your calls are recorded calls and please would you look into this urgently. I have been phoning your call centres to request rectification of this but to no avail. Nobody bothers to come back to me.
Your urgent attention would be greatly appreciated.
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Vodacom's replyOfficial
09 Oct 2019, 09:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Oct 2019, 09:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Oct 2019, 08:48Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply25 Oct 2019, 08:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team