PV
Peet V

1 reviews | Active since Oct 2013

09 Aug 2023, 12:29

Vodacom extending contract without permission

Vodacom contract – Vodacom online contacted me to say I never received the special with my previous upgrade, and they would like to add the 5GB data and modems to my two contract numbers. I repeated 3 times (Vodacom are more than welcome to listen to their recording they made) that this is not a new contract, and it was repeated 3 times “no sir, it is not”. Now my contract was supposedly due for an upgrade, but my contract has been extended to 2024 due false information given to me. When I contacted Vodacom through their branch, I was informed that I missed the cooling period of 14 days. I have not opened the modem boxes, as I do not need them, and Vodacom gave me false information regarding the “offer that was supposed to have been given to me with my previous upgrade”, only to find out 6 months down the line they extended my contract without my knowledge or permission – what cooling off period, Vodacom get real and catch a wake up! After 20 years and more, Vodacom will not see me again – be careful, Vodacom are ****mers!!

0
Replies (1)
Vodacom
Vodacom's reply09 Aug 2023, 13:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team