VODACOM EXTENDING CONTRACT PAYMENT DESPITE OPERATOR SAYING IT WOULD BE TERMINATED

On the 10th of May 2022 I cancelled my contract with vodacom. I spoke to Fikile re cancelation of my number, ***. She gave me reference number *** for the call and said that the debit at the end of May would be the last debit and that the number would be cancelled. On the 10th of June i was sent an invoice that said i would have to pay R160.87 + Vat for this number on the 26th of June. i then called vodacom. i was on the line for over half an hour. Sandile Mkwa**** said that they would be reversing the amount for the 26th of June - call reference ***. then i got an email from vodacom saying the following.

Hi Ross ***

We have received your request to convert *** to pre-paid. It has been logged and will take effect on 2022-06-15 16:05:37. Please note that any outstanding usage costs will be billed in the next month's billing cycle.

We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid.

For any queries, please call Cancellations on ***.

Kind regards

Vodacom

I should not be billed for ANYTHING for this number on the 26th of June. THE CONTRACT WAS MEANT TO BE TERMINATED AT THE END OF MAY. THE LAST PAYMENT WAS MEANT TO BE THE 26TH OF MAY. I HAVE NOT USED THIS NUMBER IN THE LAST TWELVE MONTHS. MY PERCEPTION IS THAT VODACOM COULD NOT CARE ABOUT ME OR MY CONTRACT, AND ARE MERELY INTERESTED IN EXTENDING INDEFINITELY MY PAYMENTS. PLEASE HELP