LM
Lybon M

1 reviews | Active since Nov 2013

24 Apr 2018, 14:22

Vodacom extended my contract without my consent.

On the 30th of October 2017, I upgraded my Vodacom cell phone contract at Savannah Mall, In Polokwane. I was assisted by Ralton vodashop agent at Savannah Mall. Ralton upgraded my other number by error. Nevertheless the following day, that is the 1st of November 2017 I returned to the shop. Ralton assisted me to cancel the wrong upgrade. However at the end of November I realized Ralton has upgraded both my numbers. i complained the whole of November 2017, Ralton kept on promising that he will fix the problem. The problem was finally resolved by Vodacom in March 2018 after I have reported the matter to the Consumer Commission. The other contract was reversed and migration fee was set aside. Now the problem is my contract end date was December 2017 and due to Ralton negligence the contract end date has been moved to December 2019. I contacted Vodacom Customer care on the 16th of April 2018 spoke to Zethu, who indicated that it is only Vodashop that did the Upgrade can correct the error. Went back Savannah Mall Vodashop, Ralton could not assist. Therefore Vodacom is benefiting from the negligence of its agents and/or employees. Vodacom has extended my contract without my consent.

0
Replies (4)
Vodacom
Vodacom's reply24 Apr 2018, 15:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Apr 2018, 08:32
Official

Good Morning Lybon

Your term dates have been correct.

Sincere apologies for the inconvenience caused.

Kind Regards

DL

LM
Lybon M's update25 Apr 2018, 11:16
Reviewer Update
I have Just checked and found that the upgrade date is indicated as 31 July 2019. Therefore you have not corrected the terms and dates as you as your response. My Flexi 55 contract with Vodacom Expired in December 2017, therefore my upgrade date cannot be July 2019.The contract has expired and is now running on month to month basis.I am unable to cancel this contract because of the negligence of your employee or duly authorized agent, and Vodacom is benefiting out his negligence. I am not happy because it is almost four months being compelled to pay Vodacom for the services I do not need. I want to cancel this contract.
LM
Lybon M's update30 May 2018, 11:37
Reviewer Update
I will be reporting this matter to the Consumer Commission, because you are not willing to correct you mistake. The only reasonable inference of your conduct is you do not want to correct it because you stand to benefit.