VODACOM EXPLOITS THEIR CUSTOMERS

So here we go, after several attempts of getting vodacom out here to fix my fibre line, which is a 100 mb fibre line by the way and i only seem to get 3 mb download. I have decided to take legal action as i am fed up. I have logged ticket after ticket and their *********** staff cant give me answers to the questions I am asking. Just says sorry and expects that to fix my line. Asked their accounts department to contact me as i do not want to wait on the line for 4 years before someone answer, nothing... I want to cancel my service. I understand what a best effort service is but you guys are breaking your service agreement in regards to service with a consultant confirming to me that a SLA is 48 hours. Logged a ticket, 3 weeks later no response. I am leaving this here for any other customers of vodacom who are experiencing the same issue as i want to start a law suit against them for breach of contract, the best part of it all is that the internet is utter rubish but the debit order goes off like clockwork. Another thing, after a big fight i had with them, they said they will credit me for a month. Did not pay for one month but the next month i got double billed. Phoned to try and figure out what the hell is going on, no one can give me an answer. GREAT !@#&*%^& SERVICE VODACOM!!! (I know you are slow so just to be clear that was sarcasm)