MF
Michelle F

1 reviews | Active since Jun 2012

06 Jan 2018, 09:48

Vodacom exploits the elderly

After numerous calls, e-mails and hellopeter complaints as well as cancellation requests; Vodacom continues to debit exorbitant amounts from a pensioner ?

This is unacceptable and if it is not corrected speedily we will approach every relevant authority / commission!!!

0
Replies (2)
Vodacom
Vodacom's reply06 Jan 2018, 09:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Jan 2018, 10:49
Official

Good day Michelle,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian