JA
Jennifer A

1 reviews | Active since Oct 2014

09 Jul 2018, 07:44

VODACOM EXPLOITS

I am so frustrated with Vodacom. They have been calling me and nagging to take up an offer for data and a WiFi router. I eventually gave in and signed up for it. The router arrived and did not work. Called their call center several times. Had to explain the same issue to everyone i spoke to. The last called caller said that they will collect the router and CANCEL the contract then. They collected the router but now billed me R 421. 00!. No router! and the original contract amount was supposed to be R 149.00! I am being charged for upgrade fee as well. This is pure exploitation!

0
Replies (2)
Vodacom
Vodacom's reply09 Jul 2018, 08:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

JA
Jennifer A's update09 Jul 2018, 13:07
Reviewer Update
Query has not been resolved. I received a call. And that was it? No further interaction/communication