MC
Marklin C
1 reviews | Active since Nov 2011
04 Feb 2021, 12:39
Vodacom exploiting senior citizens
My dad, who is a retired senior citizen on pension, was misled into acquiring an additional contract whilst having challenges to keep his current account up to date with monthly premiums.
The agent who assisted him led him to believe, that if he agrees to the deal she is offering, he would only need to pay for her deal, which is R680 per month and all his other contracts with Vodacom will be cancelled and will be null and void. My dad now finds himself in the uncomfortable position where he needs to front a bill of more than R2.5k per month which is more than what he used to pay.
He was exploited and now he must bear the brunt for an agent who exploited his ignorance.
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Replies (3)
Vodacom's replyOfficial
04 Feb 2021, 13:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Feb 2021, 13:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MC
Marklin C's updateReviewer Update
15 Feb 2021, 08:20The query is not resolved at all.
I was called by an agent who listed my dad's contracts with Vodacom over the phone and that's that. I was promised by her that she would sent me the contract list by email and then we'll have discussions on how to resolve the issue. It's been 4 days and still no contact made by agent after our call.
My dad, who is a pensioner, is still sitting with a enormous bill that he can't afford.
Nothing has changed after my first post, 11 days ago.
I was called by an agent who listed my dad's contracts with Vodacom over the phone and that's that. I was promised by her that she would sent me the contract list by email and then we'll have discussions on how to resolve the issue. It's been 4 days and still no contact made by agent after our call.
My dad, who is a pensioner, is still sitting with a enormous bill that he can't afford.
Nothing has changed after my first post, 11 days ago.
MC
Marklin C's update15 Feb 2021, 08:20
Reviewer Update
The query is not resolved at all.
I was called by an agent who listed my dad's contracts with Vodacom over the phone and that's that. I was promised by her that she would sent me the contract list by email and then we'll have discussions on how to resolve the issue. It's been 4 days and still no contact made by agent after our call.
My dad, who is a pensioner, is still sitting with a enormous bill that he can't afford.
Nothing has changed after my first post, 11 days ago.
I was called by an agent who listed my dad's contracts with Vodacom over the phone and that's that. I was promised by her that she would sent me the contract list by email and then we'll have discussions on how to resolve the issue. It's been 4 days and still no contact made by agent after our call.
My dad, who is a pensioner, is still sitting with a enormous bill that he can't afford.
Nothing has changed after my first post, 11 days ago.
MC
Marklin C's updateReviewer Update
17 Feb 2021, 13:09It's been 6 days since after agent has called and promised to come back so that we can resolve the issue...
And nothing has changed after my first post, 13 days ago.
And nothing has changed after my first post, 13 days ago.
MC
Marklin C's update17 Feb 2021, 13:09
Reviewer Update
It's been 6 days since after agent has called and promised to come back so that we can resolve the issue...
And nothing has changed after my first post, 13 days ago.
And nothing has changed after my first post, 13 days ago.