RV
Ryno V
1 reviews | Active since Jan 2015
15 May 2018, 08:32
Vodacom exploiting consumers!!
I have 2 queries with vodacom, in both instances their consultant are total *********** and unwilling to help, they simply refer me to another department where i should hold the line for a further 15 minutes+.
1. My cellphone bill went up with R50.00 per month. This is ridiculous!! apparently vodacom is entitled to do this in terms of my contract. This is disputed!! nowhere did I sign for vodacom to charge me R600.00 more per year. I wanted to cancel my contract due to this, but this will lead to even more charges being levied. Again the consumers are sucking at the last teat!! Vodacom is charging exuberant fees and getting away with it!!
2. I cancelled my Fibre line in March 2018 already and haven't resided at that residence since 30 March 2018. The R550.00 is still levied even though I was assured it will not be levied!! I called and emailed Vodacom at the end of March 2018 to confirm this!! now they deduct money from my account as they wish!!!
Contact me urgently!!
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Replies (2)
Vodacom's replyOfficial
15 May 2018, 09:37Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 May 2018, 09:37
Official
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 May 2018, 08:06Dear Customer
For more than 20 years, Vodacom has worked to increase the speed, quality and breadth of mobile coverage in South Africa. At the same time, we’ve focused on making our services better, faster and more affordable despite the effect of inflation on our costs. Even with our cost reduction efforts, market conditions have made it necessary for us to increase prices on some of our products to ensure that we can continue to provide the best network experience in South Africa.
Please refer to our terms and conditions on http://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions as the above changes are covered in point 5.8:
5.8. The charges levied by Vodacom may vary from time to time and Vodacom shall provide you with at least 20 (twenty) business days notice of such variations before they take effect. You shall be bound to pay such varied charges with effect from the date of publication thereof by either Vodacom and/or Vodacom unless you exercise your right of termination as provided for in this Agreement).
Regards
Vodacom
Best regards,
Vodacom's reply25 May 2018, 08:06
Official
Dear Customer
For more than 20 years, Vodacom has worked to increase the speed, quality and breadth of mobile coverage in South Africa. At the same time, we’ve focused on making our services better, faster and more affordable despite the effect of inflation on our costs. Even with our cost reduction efforts, market conditions have made it necessary for us to increase prices on some of our products to ensure that we can continue to provide the best network experience in South Africa.
Please refer to our terms and conditions on http://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions as the above changes are covered in point 5.8:
5.8. The charges levied by Vodacom may vary from time to time and Vodacom shall provide you with at least 20 (twenty) business days notice of such variations before they take effect. You shall be bound to pay such varied charges with effect from the date of publication thereof by either Vodacom and/or Vodacom unless you exercise your right of termination as provided for in this Agreement).
Regards
Vodacom
Best regards,