Vodacom Exploiting Clients knowledge

Good day I would like to say that Vodacom thinks their clients where only born yesterday, i brought my phone in on Sunday to the Canal walk Vodacom store, my phone was working but didn't have signal, told them it's under warranty, the technician then took it to the back and after a few minutes came out and told me the phone was water damaged, then he said buy a USB and we can transfer all my information to the USB at a fee, we bought one as we were afraid to loose all my info, we have left the phone with them, my question is how can they download any information off, a water damaged phone, as they say, it's not water damaged it just doesn't have signal, oh and then tell me it will cost me R1600,for repairs WHAT!! I have done my investigation on water damaged phones and spoken to other cellular store, they agree no downloading of info. On Monday/Tuesday i go messages to ask how Vodacom service was i responded and nothing then later on again and i responded, does Vodacom CARE!!!!! Till now i have heard nothing from them, my job number is, ***, I want someone with seniority to contact me and tell me the signal is sorted and it's under warranty and apologize.<br> <br> Thank <br> Dave