Vodacom exploiting and milking its fibre customers

I have downgraded my fibre line from 75mbps to 25 mbps on the 26th April 2024, I was on a month to month contract. I the took a 12 month contract for the 25mbps line @ R539 pm. On the 29th April 2024, I tested my line and it was 27.8 down and 26.2 up. I thought hmmm, Vodacom does not waste time. To date, I am still paying for the 75mbps line and numerous calls to Vodacom have proved fruitless. I tested the line again on the 25th June 2024 as they insist I am still on the 75mbps line, hence I am still being billed for the 75mbps. The line at the time of test was 16.7 down and 24.6 up. I ask, where is the 75mbps line you are billing me for? They are telling me it is different departments, what???

When I asked to cancel the 12 month contract, I was told that I cannot cancel because it has already been approved. So I am still on a month to month 75mbps line which I downgraded to a 12 month 25mbps line, which has not come into effect since 26th April 2024 but I cannot cancel because it has been approved.

The poor will remain poor thanks to the big corporates like Vodacom who see nothing wrong in ******ing money from their customers.