HR
Herman R

1 reviews | Active since Jun 2016

14 Jun 2016, 21:15

Vodacom - exploitative data charges

<p>My seventeen year old son's contract includes 1GB of data. His bill for May 2016a is R12213. On closer scrutinity I found out Vodacom charged him an average of R2 per 1 MB of data on his account. For 13 GB of data, a charge of R12213. If he had a prepaid phone and bought 20 GB from FNB he would have paid R999. This is exploitation and Is *********. I wonder how many Vodacom users are overcharged in this manner?</p> <p>Vodacom customers beware - 4 excessive data charges </p>

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Replies (1)
Vodacom
Vodacom's reply15 Jun 2016, 05:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,