MT
Muriel T

1 reviews | Active since Jan 2022

31 Jan 2022, 16:14

VODACOM EXPIRED CONTRACT CANCELLATION IMPASSE

VODACOM EXPIRED CONTRACT CANCELLATION IMPASSE

After struggling with VODACOM cancellation call centre for two years, and failing to get assistance from their Legal Department. I did everything to get the contract cancelled until I decided to close the bank account VODACOM was debiting from. Instead of processing the cancellation VODACOM was increasing the debit amount without any notification, it was terrible.

I am in the process of making an application for a loan only to find that IT IS ONLY VODACOM that has listed me for bad credit record. I am the one who must demand a refund of all the money they debited for more than a year which I could not reverse.

Please, I need all the help I can get to deal with this monstrosity that is currently affecting my life. I owe VODACOM NO money, they owe me a refund because they are deliberately refusing to cancel the contract.But no I do not want the money , I want them to fix this. VODACOM expects a two year contract to miraculously turn into a lifetime contract, how possible is that really

Please assist.

0
Replies (1)
Vodacom
Vodacom's reply01 Feb 2022, 07:32
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team