vodacom experience

<p>I have cancelled my contract with Vodacom in October. I did a pre cancelation, in which I have requested the full outstanding payment. They have send me that, I have paid an amount and settled my account, according to me. In november they have deducted R2800,00 from my bank account, saying that is money I own them for cancelation and my monthly fee. Since then I can't get anybody from them assisting me on this matter, I have reversed the payment at my bank. Vodacom keep on phoning me and demand that I pay the outstanding amount. They can't understand that I cancelled and paid my contract. Please help.</p>