AW
Andrew W
1 reviews | Active since Jul 2016
18 Jun 2020, 13:11
Vodacom expects us to pay for someone ELSE'S contract
Vodacom has a fibre line contract at a property in Pinetown. The tenants with the contract have moved and are in arrears with their contract with vodacom. Vodacom NOW EXPECT the owner OR new tenants to pay the arrears before they will free the line so the new tenants can connect with their EXISTING, CURRENT ISP. This is in my opinion, very ********. Vodacom is holding us to RANSOM, in my opinion. BE CAREFUL of this. Just my experience and opinion.
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Vodacom's replyOfficial
18 Jun 2020, 13:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jun 2020, 13:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AW
Andrew W's updateReviewer Update
19 Jun 2020, 07:43Good day. Candice at Vodacom sorted this problem out. MANY thanks to Candice for her pr active steps. Its just a pity we had to resort to DOZENS of e mails and a few phone calls. Thanks however to Candice
AW
Andrew W's update19 Jun 2020, 07:43
Reviewer Update
Good day. Candice at Vodacom sorted this problem out. MANY thanks to Candice for her pr active steps. Its just a pity we had to resort to DOZENS of e mails and a few phone calls. Thanks however to Candice