Vodacom expects me to run behind them!!!

I was eager to get the new samsung s6 on my birthday so I called Vodacom Gateway and had them reserve the phone so I would be guaranteed it on my birthday. My husband who is not well and dizzy was there at 9am on the dot this morning to take out the contract. They were offline and dismissive to him. we then called them to say we need the contract today and can they at least tell us what documents are needed. They told us and within 30 minutes which was around 12pm I emailed it. My husband called over 5 times to confirm that the documents were received and all was in order. we were told everything was fine and they would call us shortly to collect the phone. at 4pm i called to see what was happening and they said they were offline again and i should come in 30 minutes to collect it as it just needed to be processed. When i went there, i was told the bank statements were not stamped so sorry but we cant do anything!!!!!! we called so many times, why werent we told this when the banks were open????? Ridwaan Ally is an *********** inefficient person who seems to be more on break than work!!!