MG
Mandy G

1 reviews | Active since Jan 2016

24 Jun 2016, 12:47

Vodacom Exhorbitant Data Costs!

<p>I was absolutely horrified to receive my most recent bill from Vodacom. My bill is usually in the region of R2000 per month, which i find is still extremely excessive. I was shocked to receive a bill for approx R3300.00 and on investigating further I realised that it was the data cost whoch pushed it way over the usual amount!</p> <p>I never received a message warning me and giving me teh opportunity to purchase a bundle - as this is what i would usually do in order to curb the exhorbitant cost per meg, which they charge. On speaking to other friends and family I have discovered that the same has happened to many of them!</p> <p>Prior to receiving this excessibvely high account I had requested a premature cancellation quotation - The customer service consultant did not even query as to why I was leaving VodaCom - after being a loyal customer for over 20 years. I found this to be quite concerning.</p> <p>Vodacom certainly have some work to do in their customer servcies department and at least warn your customers when they are going to be out of bundle before you charge them the earth!</p> <p> Im very disappointment and will soon be moving to another service provider!</p> <p> </p> <p>Mandy Graaff</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply24 Jun 2016, 13:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team