Vodacom Executive Committee Incompetence !!!!

I am so disappointed and frustrated with Vodacom. From nearly three years ago when I first contacted Vodacom’s Customer Care all they have done is broken promise after promise to rectify mistakes that they made on my account, not me. I have about ten Voice Recordings over a period of about two years to prove this.

Out of complete frustration, I eventually asked a friend of mine, Gordon, who is a Business Consultant to see what he could do. In February this year Gordon contacted the Executive Committee who also made promise after promise with no result. For all this time my Credit Record was literally wrecked due to the false Adverse Reports that Vodacom put against my name. There is a long thread of emails to prove this as well - probably nearly 100, some of which were copied to the whole Executive Committee including the CEO. They have admitted liability not only by crediting my account with them in full, and also somehow ensuring that my Credit Score went back into the green again. But, in the meantime Vodacom asked me to re-apply for my Red Contract with a Phone of my choice equivalent to the one I had three years ago. Yes, they offered me a Contact but wanted R18 872.88 up front for the Phone. The reason given by Vodacom’s local Branch was that Credit had turned my application down – Why? It was Vodacom that wrecked my Record but still held their mistake against me. In addition, in the process of sorting out my Credit Score Vodacom made so may enquiries on the Credit Bureaux that any Credit Controller would naturally see as detrimental – 14 in all . All that we are asking for is a new normal Contract with a Phone, a Letter confirming that all the enquiries by Vodacom should not be detrimental to any application I may make for Credit, and payment of Gordon’s Fees as I would never have been able to get this far without representation. There is no way that I could afford an Attorney to enter into a legal battle with Vodacom which would have cost who knows what and taken a long time to reach a conclusion. Gordon agreed to do it for a fixed Fee of only R25 00.00 just to try and help me – no way would an Attorney got this far anyway in only a few months of Vodacom’s procrastination and stalling tactics. Hopefully this post will finally get somebody with some common sense and decency to settle this matter as it should have been some time ago.