CJ
C J

1 reviews | Active since Jul 2011

13 Apr 2015, 09:32

Vodacom = Excuses, EXCUSES and MORE excuses!!!!

I have been complaining to Vodacom about their network after they coaxed me into a bigger contract with extra data sim cards which was supposed to save me money on my data usage.<br> <br> They did give me the sim cards, but it has now been about a year that I have been trying to get them to install a booster in my office - where I actually WANT TO use the data.. I am now paying double - I am paying for the contract AND for the prepaid MTN in the office!<br> <br> The technicians that are supposed to come out and check never arrives!<br> <br> They promise that the network will be better after upgrades in 8 months time. WHAT do you propose I do in the mean time? Do they expect me to be MOST thankful because they took the time out of their busy schedules to inform me that they KNOW their network is useless????<br> <br> Absolutely pathetic!!

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Replies (1)
Vodacom
Vodacom's reply13 Apr 2015, 10:45
Official
Hello yell,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team