Vodacom Excessive Data Billing

<p>I logged a dispute with Vodacom at the end of May as soon as i received the account, due to an excessively high data bill on two phone numbers. I believe I have been incorrectly billed for data usage in April. I paid the average of what I usually pay, but not the R5500 odd that was in excess of the bill, the unusually high amount charged for data usage. I paid my June account in full. I have asked Vodacom for itemised billing on the data usage, but they have not sent it to me. I have had no news about the investigation. On 22 June, I received a call from vodacom saying that the query was now closed. I insited it cannot be closed because there is not sign of any investigation. After numerous calls to Vodacom on a weekly basis, there is still no resolution. My service was suspended on 15 July. I received an email from Vodacom today saying that if i don't pay the amount within 7 days, my details will be sent to the Credit Bureau. The responses to my calls to 082111 have become progressively worse - being referred from accounts to data and back again, often spending 30-40 minutes on the phone, with no real answers. A few people seem to have tried, but usually what I get is a kind voice, and then am put on hold for ages, with no progress on the call to the next person. It's incredibly frustrating after almost seven weeks. There's more, but too much to go into detail here. </p> <p>Is there anyone who can advise where / who to call at Vodacom? Other than the 082111 / ********** numbers?</p> <p>Is there a celluar service ombudsman?</p>