<p>I have a red advantage contract, which has a 1gig data. When I run out of data i purchase the *123# bundles or normal bundles. Over the last 2 months my accout almost trippled as well as this month. I queried and it was said that out bundle rates are charged and no sign of additional bundles purchased are shown. This is unacceptable as it is already a business contract and should be regarded as high importance. Charging out of bundle rates when having a data bundle is still happening. I bought a gig data on friday for R100, used 150 mb and my account increased with R90. </p> <p> </p> <p>If this is the service that is received lots of people will move to other service providers who set their customers needs first. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Mr. Jacobus De Wet
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
Please accept our apology for any inconvenience caused.
Kind Regards
Kulsoem
Best regards,
Dear Mr. Jacobus De Wet
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
Please accept our apology for any inconvenience caused.
Kind Regards
Kulsoem
Best regards,
Thank you very much for the great service and quick response to the query. I appreciate your concern and the manner in which situation was handled.
Kind regards
JA de Wet
Thank you very much for the great service and quick response to the query. I appreciate your concern and the manner in which situation was handled.
Kind regards
JA de Wet
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