Vodacom : Exceptionally bad customer service and communication

I have already complained several times - both my mail and via Hello Peter, regarding Vodacom reference 1- ********** ********** dated 29th August 2018. Vodacom, through their own error, owe me a bank honouring fee. I have sent ********** an extract of my bank statement as requested from a Vodacom mail ********** dated 19th September 2018. To date, the matter has NOT been resolved, and when I underpay Vodacom by the credit amount due to me, I still receive automated phone calls stating that I have short paid my account!!! Words cannot describe my utter disgust regarding the stupidity and ineffeiciency of Vodacom!!!