MB
Mandy B
1 reviews | Active since Jul 2024
30 Sept 2024, 18:07
Vodacom Excellent customer service/Keisha
I upgraded my phone and did a system update which locked me out my phone. I had no pin or put number. I phoned in and spoke to Keisha (hope I spelt it right) tel nr 082135 - after doing security questions which I passed, she immediately helped me (a 61 year old) to get back in. What a lovely lady, absolutely a gem for vodacom customer service. Pleasant and so helpful, quick and put a smile on my face, especially as it is my 61st birthday!!! Thank you Keisha/Kisha (sorry love not sure of your name spelling) but you are awesome and I hope management will see this and acknowledge your excellent service
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Vodacom's replyOfficial
01 Oct 2024, 10:23 Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards, Consumer Website Team
Vodacom's reply01 Oct 2024, 10:23
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards, Consumer Website Team