Vodacom exceeds expectations - but NOT in a good way!!

I ADDED a R45 data bundle to my account on 24 March - sound easy?? I thought so too - 1st the data stopped working on my phone, caller ID stopped working and I was told I will now have to pay for that, can't sign into account to see what's going on. After 3 days I told them to cancel it as it was causing too many problems. 29 March they deducted R108.62 from my account and after 3 calls I'm told that was to initiate a new account - huh - still waiting for the credit. To top it off my talking points have also now disappeared!! Seriously guys!!