Vodacom -estate estate
My mother in law passed away on 7 May 2020. We have tried with no success to cancel her contract numerous times. Two months later the account is still active, despite numerous interactions with Vodacom. Disgusting - *****ing from a deceased estate!!!!
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Vodacom's replyOfficial
08 Jul 2020, 09:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jul 2020, 09:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
18 Nov 2020, 10:15The query has not been resolved. It is now another 4 months later and the account has still not been deactivated after sending all the documents requested for I don't know how many times!!! This is *****ing from a deceased estate!
's update18 Nov 2020, 10:15
Reviewer Update
The query has not been resolved. It is now another 4 months later and the account has still not been deactivated after sending all the documents requested for I don't know how many times!!! This is *****ing from a deceased estate!