FM
France M
1 reviews | Active since Jul 2018
04 Jul 2020, 16:12
Vodacom eSim nightmare
Vodacom does not seem to know how the eSim thing works on Apple Watch and iPhone.I have added my Apple Watch Series 5 to my current iPhone data plan and its been a rocky with Vodacom to get the thing working.Vodacom says that on their side everything shows that the Watch have been added to the data plan but as soon as try to switch data on on the Watch I get a "No Data Plan,you can add a data plan in the Apple Watch app on your iPhone".I bought the watch for its ability to function separately from the iPhone on Mobile Data.But yeah.Frustrating.
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Vodacom's replyOfficial
05 Jul 2020, 16:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jul 2020, 16:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
FM
France M's updateReviewer Update
06 Jul 2020, 15:19My data plan on my Apple Watch has been sorted out.The consultant who assisted me pretty much knew what he was doing.It all went well and the data plan is now showing on my watch.Thanks in particular to the gentleman who assisted me.Patient and quite keen to make it work.Thanks.
FM
France M's update06 Jul 2020, 15:19
Reviewer Update
My data plan on my Apple Watch has been sorted out.The consultant who assisted me pretty much knew what he was doing.It all went well and the data plan is now showing on my watch.Thanks in particular to the gentleman who assisted me.Patient and quite keen to make it work.Thanks.