Vodacom Esim Migration bad service

For over a month i have been trying to migrate to Esim on my contract number , to date this hasnt been done , i went to Festival Mall store for this and made payment on the 2nd of February and have been waiting for the QR code since , i have made follow ups and the consultant tells me that head office is the one to help out - ive been given multiple reference number and have made multiple calls to Vodacom customer care but to date not one can help me . i have also emailed complaints but no one is getting back to me. I have visited Tembisa mall vodacom and they tell me that the consultant at Festival mall must resolve her mess . which leaves me in this helpless position even after paying for this service. The consultant is KUMKA007.