Vodacom eSIM Issues

The level of service I have been receiving are trash. Whenever I do business with this company, I always get slammed against a wall.

I done a sim swap to an eSIM on 11/06/2024 at 14:21. Tried activating it, yet I’ve been unsuccessful on multiple occasions. Contacted the client care department at 18:21, I spoke to the agents Nandi, Babalwa & their team leader Tubego. Yet this issue was not resolved. I was informed that I would be contacted via email the following day at around 08:00. Up until now, I still haven’t received any communication. ***

I contacted the client care again, only to find out that my number has been blocked & the agent (Matidiso) was not able to unblock it. The agent and her team leader were unable to get my number unblocked & they were unable to assist with resolving the issue. They even contacted the Technical support department, even they were unable to assist. I was then informed that I will be contacted after an hour via email, in order to give them sufficient time to resolve this issue.

I cannot be wasting money to go back to the Vodacom store to resolve this **** up. Honestly, why is there even an issue with this. This process was supposed to be painless, yet I have been without any services/network/SIM for about a solid 24 hours now. and up until this moment, No one can resolve this issue.

I have a massive feeling that by the time I will receive the email, the technical department would be closed & then I have to wait another 24 hours to receive nothing from this company… no email, no resolution.

This is blatant bull****.