NR
Nitesh R
1 reviews | Active since Aug 2012
16 Jun 2019, 06:18
Vodacom Esim doesn’t work
I am not one to run and complain on hello peter, but I’ve had enough with Vodacom and esim services. I activated the service on the 1-06-2019. Esim works perfectly for 3 days then suddenly stops working.(cannot receive calls)I log a service request and it takes a further 2-3 days to resolved. During this time I cannot receive calls on my primary number(Vodacom) I have to continuously contact the support center for updates and find out when this will be resolved. Unfortunately no one could give me an answer. Received a notification saying the query has been resolved.3 days later And guess what everything is working again.
On the 14-06-2019 the same issue occurs, again I’m left without being able to receive calls again. 1- ********** ********** . Another service request logged. Again, I am told this can take up 2-3 business days. Does the Esim service even work??? I’m being charged for services that don’t even function correctly. Please be cautious when attempting to move over to this new service. Seems like I will have to revert back to getting a physical sim installed again.
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Replies (5)NR
Nitesh R's updateReviewer Update
16 Jun 2019, 06:201- ********** **********
NR
Nitesh R's update16 Jun 2019, 06:20
Reviewer Update
1- ********** **********
Vodacom's replyOfficial
16 Jun 2019, 11:13 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Jun 2019, 11:13
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Jun 2019, 15:05 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Jun 2019, 15:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
NR
Nitesh R's updateReviewer Update
20 Jun 2019, 18:32As per discussion, nothing has been resolved,
Please go and listen to the voice recordings with Vodacom customer care. I was assured the esim services are supported on IOS. They even went as far as making me migrate my package to an open line so theses services could be app****. Again if these services are not available and still in testing as you discussed. (And not available) Why did I have to go through all these hassles only to find out now that the service is not fully functional??? Yet I’m being charged for the services and was made to migrate my package to an open line.
Please go and listen to the voice recordings with Vodacom customer care. I was assured the esim services are supported on IOS. They even went as far as making me migrate my package to an open line so theses services could be app****. Again if these services are not available and still in testing as you discussed. (And not available) Why did I have to go through all these hassles only to find out now that the service is not fully functional??? Yet I’m being charged for the services and was made to migrate my package to an open line.
NR
Nitesh R's update20 Jun 2019, 18:32
Reviewer Update
As per discussion, nothing has been resolved,
Please go and listen to the voice recordings with Vodacom customer care. I was assured the esim services are supported on IOS. They even went as far as making me migrate my package to an open line so theses services could be app****. Again if these services are not available and still in testing as you discussed. (And not available) Why did I have to go through all these hassles only to find out now that the service is not fully functional??? Yet I’m being charged for the services and was made to migrate my package to an open line.
Please go and listen to the voice recordings with Vodacom customer care. I was assured the esim services are supported on IOS. They even went as far as making me migrate my package to an open line so theses services could be app****. Again if these services are not available and still in testing as you discussed. (And not available) Why did I have to go through all these hassles only to find out now that the service is not fully functional??? Yet I’m being charged for the services and was made to migrate my package to an open line.
NR
Nitesh R's updateReviewer Update
22 Jun 2019, 07:44Dear consumer website team(the agent that contacted me) to provide feedback.
I contacted Vodacom again and was assured the iPhone is supported on the esim. You insisted that the service is not fully supported and still in testing?? So is the service fully functional or still in testing??
I contacted Vodacom again and was assured the iPhone is supported on the esim. You insisted that the service is not fully supported and still in testing?? So is the service fully functional or still in testing??
NR
Nitesh R's update22 Jun 2019, 07:44
Reviewer Update
Dear consumer website team(the agent that contacted me) to provide feedback.
I contacted Vodacom again and was assured the iPhone is supported on the esim. You insisted that the service is not fully supported and still in testing?? So is the service fully functional or still in testing??
I contacted Vodacom again and was assured the iPhone is supported on the esim. You insisted that the service is not fully supported and still in testing?? So is the service fully functional or still in testing??