Hellopeter
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1 reviews | Active since Sept 2016

18 Jul 2023, 06:44

Vodacom eSim

I got myself an iPhone and someone told me about the esim to avoid carrying 2 phones. I called Vodacom Westgate to findout how it works and I was told I need to contact customer service or come to the shop if it fails. I called 082135 but couldn't get to speak to the consultant to get assistance. Everything was a bot that couldn't understand my needs. I then went to the shop where a gentleman tried to help me. He got the QR printed and everything done but nothing worked. I paid and everything then his colleague came and said I must leave everything will work after 4 hours. It is now more than 12 hours and I'm still getting errors when I scan the QR code. I'm employed and I can't return to the shop cos they also do not seem to understand this process. Can't call Vodacom cos I will be directed to the bot hence I came here for help.

0
Replies (3)
Vodacom
Vodacom's reply18 Jul 2023, 07:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
's update18 Jul 2023, 14:39
Reviewer Update
Good day.

My eSim is still not active and there has been no call whatsoever to assist me for over 7 hours.
's update23 Jul 2023, 21:30
Reviewer Update
Thanks for the above response. I did visit Vodacom Cresta yesterday and they told me they are aren't able to assist me. They are had a chat amongst one another and finally told me they aren't able to help prepaid users. They said I must call customer care and I told them I weren't able to since all options are automated. One lady even said I must not dial 135 but 136 which I tried but there weren't an option for such a service.