Vodacom esim

Upgraded to Iphone 13 mini,was told by consultant i could get esim activated on iphone. Went to Fourways mall and picked up phone,consultant tells me yo go to Vodaworld,Midrand to activate esim for phone,branch is offline,they in temporary premises. Get to Vodaworld ,to be then told that they do not activate esim on iphones. Called manager at Fourways,told that he will call back in ten minutes,till now no callback.

Next day ,I call again,another manager answers,will return my call,still awaiting response,i then decided to return to Fourways branch. They then tell me that they will try to activate esim on iphone,but if it does not work i cannot return iphone??????? Phone was still sealed. I then canceeled upgrade So for their incomptence i must sit with a product that will not do what i require???? Also no response from customer care??????

Seems like Vodacom has too many customers to bother about individuals,time to move to yellow network after 25 years