Vodacom - Escalating the escalation team - Head office please read.

Matter has reference: Application on Hellopeter on the 18 December 2024 at 12h29 Titled "Disappointed in the Vodacom system''.

Your ability to resolve a matter to resolve an escalated matter has proven to be ineffective.

I have requested on multiple occasions for my contact to be cancelled. To date it has not been cancelled. I supp**** all requested documents and still this contact has not been cancelled, I have once again been billed for Jan 2025.

My request to cancel this contact was last year. Why is this problem not resolved? Vodacom replies privately to my hellopeter making it appear to the public as if this matter is taken care off. I want to be very clear that this is not the case.

I have been requesting for my reimbur*****t since money has been continuously been taken out my account. Why have I not gotten a response as yet? Yet you debit my account again after multiple request.

I need my concern escalated to your head office.

I have been a loyal customer, please check my records.