VB
Vishay B

1 reviews | Active since Mar 2015

26 Mar 2015, 19:50

Vodacom Escalates Fees

What B**lsh*t!<br> <br> Vodacom are increasing subscription fees on existing contracts! I signed a contract for a certain fee for 24 months. I did not sign or agree to an escalation clause. Hiding behind a clause that charges may vary does not entitle you to escalate the contract. Escalation was not explained to me, it meant that the cost of data or sms or per second rates would vary not the subscription fee.<br> <br> Vodacom sucks! ICASA is putting pressure on reducing telecom charges and Vodacom is just passing the buck onto us the consumers. Absolutely ridiculous! <br> <br> My rights as a consumer are being violated!

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Replies (1)
Vodacom
Vodacom's reply27 Mar 2015, 14:50
Official
Hello vishayb,

Your concerns have been noted.

We will contact you shortly regarding this matter.

Regards,

Vodacom Consumer Website Team